Trust Finance & Investment Ltd

Our Standards

Strong Governance for Sustainable Finance

Trust Finance & Investment Ltd maintains a governance framework designed to support ethical operations, regulatory discipline, transparent decision-making, and long-term stakeholder value.

Our governance and compliance approach aligns with applicable laws, Bangladesh Bank directives, and the internal control standards required of all Non-Banking Financial Institutions operating in Bangladesh.

Every layer of the institution — from the Board to front-line staff — plays an active role in upholding these standards through disciplined conduct, transparent communication, and accountable service delivery.

Governance and compliance at Trust Finance

Board Oversight

Strategic direction & policy accountability

Risk Controls

Prudent credit, liquidity & operational discipline

Compliance

KYC, AML/CFT & regulatory reporting

Transparency

Fair customer treatment & open disclosures

Governance Framework

Governance Structure

A multi-layered governance model ensuring accountable, compliant, and transparent operations at every level of the institution.

Board of Directors

Provides strategic direction, approves policies, and maintains accountability to shareholders and regulatory authorities.

Executive Management

Implements board-approved strategies, operational controls, and customer service standards across all business lines.

Risk & Compliance

Monitors policy adherence, regulatory compliance, and risk appetite across credit, liquidity, operations, and conduct.

Internal Audit

Conducts independent review of process integrity, documentation, control quality, and reporting reliability.

Risk Framework

Risk Management Priorities

Our risk management approach is built to proactively identify, assess, and mitigate exposure across all dimensions of our business operations.

Prudent Credit Assessment

Structured evaluation of all credit applications with portfolio diversification controls.

Exposure Monitoring

Continuous tracking of financing and deposit exposures against approved thresholds.

Operational Integrity Controls

Process controls to ensure service continuity, accuracy, and fraud prevention.

Liquidity Discipline

Funding and liquidity management to ensure timely fulfilment of all obligations.

Early Warning Systems

Regular review mechanisms for early detection and corrective action on emerging risks.

Compliance & AML

Compliance Commitments

We uphold strict compliance standards aligned with Bangladesh Bank circulars, BFIU directives, and internationally recognised best practices.

KYC & Customer Due Diligence

Comprehensive identity verification and customer profiling for all new and ongoing relationships.

AML / CFT Controls

Anti-money laundering and counter-financing of terrorism controls embedded across all operations.

Fair Treatment of Customers

Transparent product communication and equitable service standards for all customer segments.

Regulatory Reporting & Disclosures

Timely submission of all mandatory reports and disclosures per Bangladesh Bank requirements.

Conflict-of-Interest Controls

Ethical conduct policies and conflict-of-interest management across all staff and management levels.

Customer First

Customer Protection & Complaint Handling

We are committed to responsive and fair complaint resolution through documented escalation and review procedures. All customer concerns are handled with confidentiality and professionalism.

Customers can submit complaints through our official contact channels for any service, product, or process-related issues.

When Submitting a Complaint, Please Include:

Full name and contact number
Product or service name
Date and nature of the issue
Any reference or account number (if available)

Submit a Complaint

Disclosure Note

Product features, interest rates, charges, and eligibility criteria are subject to periodic policy review and prevailing regulatory guidelines issued by Bangladesh Bank.

Customers are strongly advised to confirm the latest terms, conditions, and applicable rates with our relationship team before submitting any application or making financial commitments.

All information provided on this website is for general guidance only and does not constitute a formal offer or financial advice. Trust Finance & Investment Ltd reserves the right to update terms at any time in accordance with applicable regulations.

Governance & Compliance