Customer Guidance

Frequently Asked Questions

This page provides general guidance on deposits, financing, eligibility, documentation, and the application process for all Trust Finance & Investment Ltd products and services.

Final approvals, applicable rates, and charges are subject to prevailing policy, credit assessment outcomes, and Bangladesh Bank regulatory requirements.

Speak to an Advisor About Trust Finance
General Queries

Products, eligibility & process

Documentation

Required documents by product

Repayment

Schedules, prepayment & charges

Support

Complaints & escalation

FAQs

Common Customer Questions

Answers to the questions we receive most often from our customers across all product categories.

Products & Eligibility
Start by identifying your purpose: regular savings, fixed return planning, working capital need, asset purchase, or business expansion. Our relationship team can recommend a suitable facility after reviewing your financial profile and objectives.
Eligibility varies by product. Generally, Bangladeshi nationals aged 18 and above with a stable income source are eligible. SMEs, women entrepreneurs, corporate entities, and salaried individuals may qualify for specific facilities. Detailed criteria are outlined in each product page.
Certain deposit and investment products may be available to NRBs subject to regulatory requirements. Please contact our team directly for confirmation on applicable products and documentation requirements for NRB applicants.
Documentation & Application
Commonly required documents include: valid national ID or passport, recent passport-sized photographs, income proof or business financial records, bank statement (last 6–12 months), trade license (where applicable), and property or collateral documents based on product type. Product-specific requirements may apply.
Processing time depends on documentation completeness, verification results, valuation requirements, and credit assessment outcomes. Applications submitted with complete and accurate information are typically processed significantly faster.
Yes, subject to your overall eligibility and repayment capacity. Concurrent applications are evaluated individually, and approval of one does not guarantee approval of others. Our team will assess combined obligations during credit review.
Repayment, Rates & Charges
Early and partial repayment options are available on many products. Applicable terms, notice requirements, and any charges will be detailed in your sanction letter and loan agreement.
Rate structures vary by product and are subject to the terms agreed at disbursement and applicable Bangladesh Bank guidelines. Please consult our team for the current applicable rates for each product before making a decision.
Missed payments may attract late fees and affect your credit record. We encourage customers to contact us promptly if they anticipate payment difficulties so we can discuss available options and restructuring arrangements where applicable.
Support & Complaints
You can contact our team by phone, email, or via the contact form on this website. Please include your full name, contact number, product name, and a clear description of your issue so we can respond quickly and effectively.
We aim to acknowledge all complaints promptly and resolve them as quickly as possible. Resolution time depends on the complexity and nature of the issue. We will keep you informed throughout the process.
Before You Apply

Customer Checklist

Make your application process smoother by following this quick checklist before submitting.

1
Choose the Right Product

Match your need and repayment ability to the right product. Consult our team if unsure.

2
Prepare Your Documents

Gather complete, valid documents before submission to avoid processing delays.

3
Review Terms & Charges

Read the repayment schedule, interest terms, and applicable charges before signing.

4
Keep Contact Details Updated

Ensure your phone and address are current so we can reach you quickly during processing.

Still have questions?

Our relationship team is ready to walk you through product selection, required documentation, and every step of the application process.

Contact Customer Support

Ready to get started with Trust Finance?

Explore our products or speak to an adviser to find the right financial solution for you.

Contact Us About Us